As of September 2022: Please note that the Inclusion Workshop and Understanding Conflict & Communication are being held virtually during this time.
Emergency First Aid/CPR, Safe Management and Sex Talks will take place in person.
Exploring Interests in Community is currently on hold. 
Please visit our COVID-19 page for updates.

Crisis Prevention Training by Safe Management

Crisis Prevention by Safe Management provides knowledge and strategies about dealing with difficult situations. You will learn how to build positive relationships, practice verbal and non-verbal de-escalation techniques, avoid injuries if behavior escalates to a physical level, and more.

This 12-hour certification (two days at 6-hours) is for people who provide support, as well as family members and caregivers. This certification expires after one year. You can re-certify (one day at 6-hours) by registering for day two of any scheduled course. The re-certification days are available for those whose Safe Management Certification is current, or has been expired for no longer than 3 months. If you are interested in this training as a community member who is not affiliated with Extend-A-Family Waterloo Region, please contact Cheryl Fuller at


Gryphon Sibbald – Workshop Facilitator

Chantelle Mann – Workshop Facilitator

Melanie Wilson – Direct Support Person


Board Room – Extend-A-Family Waterloo Region: 91 Moore Ave., Kitchener N2H 3S4

Note: If you are entering the building outside of regular office hours (Monday-Friday 9:00am – 4:30pm), please ring the doorbell to the left of the door closest to the parking lot, and we will come to let you in.


Online: please fill out the form in the sidebar to the right.
In person: please call our office at 519-741-0190 or visit 91 Moore Ave. Kitchener, N2H 3S4.

Please read this important Training Information sheet before registering.

Cost: Free to those affiliated with Extend-A-Family Waterloo Region; $95.00 CAD if not affiliated with EAFWR

Who is this workshop for?

This workshop is geared towards an adult audience. It is designed for Direct Support People, employees in developmental services and people affiliated with Extend-A-Family Waterloo Region.  This workshop is mandatory for Extend-A-Family Waterloo Region Direct Support People who work in a Quality Assurance Measure program.

Unfortunately, EAFWR trainers are not insured to provide official certification for Crisis Prevention by Safe Management. If you are not affiliated with EAFWR, but are interested in this training, you will receive the training manual and a letter from the trainer that outlines your involvement in the course and the material covered.